Website Maintenance Halifax - Professional Website Support for Nova Scotia Businesses

Keep your Halifax website secure, fast, and up-to-date with professional maintenance services. Expert support when you need it, proactive care to prevent problems.

Need reliable website support? Call 1-833-231-6182 or email info@nicomit.com.

Web Development Halifax Team

Nicom IT Solutions provides professional website maintenance services in Halifax, Nova Scotia, keeping websites secure, updated, and performing optimally for businesses throughout Atlantic Canada. Our Halifax-based support team handles security updates, content changes, performance optimization, and technical support so you can focus on running your business. We serve organizations throughout the Halifax Regional Municipality and beyond who need reliable, expert website maintenance and support.

We provide ongoing support for websites we’ve designed, redesigned, or inherited from other providers, including e-commerce stores and custom web platforms.

Is Your Website at Risk From Neglect?

Many Halifax businesses struggle with websites that haven’t been updated in months or years and are vulnerable to security threats, run on outdated software with known vulnerabilities, have broken links, forms, or features nobody’s checking, load slowly and frustrate visitors, have outdated content that damages credibility, lack regular backups putting everything at risk, or have no support when something breaks.

Websites aren’t “set and forget” technology. Without regular maintenance, even the best websites deteriorate, become vulnerable, and lose effectiveness over time.

If these issues stem from an outdated platform or structure, a website redesign may be the right solution. If your site needs new features or integrations, our Halifax web development team can help.

Professional Halifax Website Maintenance That Protects Your Investment

At Nicom IT Solutions, we treat your website like the valuable business asset it is. Our Halifax maintenance team provides proactive monitoring, regular updates, security hardening, performance optimization, and responsive support. We don’t wait for things to break — we prevent problems before they impact your business. Every maintenance plan includes enterprise-grade security monitoring, daily backups, software updates, and priority support from local experts who know your website inside and out.

Maintenance also supports long-term search performance by keeping your site fast, secure, and error-free. For businesses focused on growth, we also offer digital visibility and AI search readiness services.

Security Monitoring & Updates

Daily malware scanning and threat detection, security updates applied promptly, firewall configuration and protection, vulnerability patching, SSL certificate management, and immediate response to security issues.

Software & Platform Updates

WordPress core updates, plugin and theme updates, security patches, compatibility testing before updates, rollback capability if issues arise, and minimal downtime during updates.

Performance Optimization

Regular speed testing and optimization, image optimization, caching configuration, database optimization, code cleanup and efficiency, and CDN configuration. If performance issues are caused by platform or code limitations, additional development work may be recommended.

Daily Backups

Automated daily backups, off-site backup storage, 30-day backup retention, quick restoration when needed, and tested disaster recovery procedures.

Content Updates

Page content changes, blog post publishing, image updates and additions, product updates (e-commerce), form modifications, and menu and navigation changes. Content updates are often part of a broader refresh, and we also support full website redesigns when needed.

Technical Support

Priority email and phone support, quick response to issues, troubleshooting and problem resolution, feature guidance and training, and strategic consulting.

What Makes Nicom IT's Website Maintenance Different?

Unlike freelancers who disappear or agencies that outsource support overseas, Nicom IT Solutions provides reliable, local, expert maintenance. We’re not just keeping your website online — we’re your technology partner who understands both your business and your website’s technical requirements. This means proactive care that prevents problems, quick response when issues arise, and strategic guidance as your needs evolve.

Our Halifax team brings comprehensive IT and security expertise to website maintenance. We monitor your site like we monitor enterprise IT infrastructure — with real-time alerts, proactive intervention, and defense-in-depth security. Your website benefits from the same enterprise-grade approach we use for our managed IT clients, providing reliability and security most website maintenance services can’t match.

Most importantly, we’re here for the long term. We build relationships, not transactional support tickets. Many of our maintenance clients have worked with us for 5, 10, even 15+ years. We know their websites, understand their businesses, and provide continuity that freelancers and revolving agency staff can never match.

Many maintenance clients started with a website build or redesign and continue working with us as their site evolves.

Why Website Maintenance Matters

Regular website maintenance isn’t optional — it’s essential for security, performance, and effectiveness.

Vulnerability Exploits: Outdated software has known security holes. Hackers actively scan for vulnerable websites to exploit.

Malware Infections: Compromised websites spread malware to visitors, damage your reputation, get blacklisted by Google, and steal customer data.

Brute Force Attacks: Automated bots attempt to break into websites. Without monitoring and protection, they eventually succeed.

Data Breaches: Customer data, business information, and admin credentials are stolen, leading to legal liability, notification requirements, and loss of trust.
Performance Degradation

Speed Decay: Websites slow down over time as databases grow, caching expires, and code bloats. Regular optimization maintains speed.
Broken Features: Forms stop working, plugins conflict, integrations break. Without monitoring, these issues go unnoticed.

Search Ranking Loss: Google penalizes slow, insecure, or broken websites. Performance and security directly impact SEO.
Business Impact

Lost Revenue: Broken checkout, outdated pricing, disabled forms — all translate directly to lost sales and leads.

Damaged Credibility: Outdated content, broken links, security warnings destroy trust and professionalism.

Expensive Emergency Fixes: Neglected websites require expensive emergency repairs. Preventive maintenance costs far less.

Data Loss: Without backups, you’re one hack or server failure from losing everything.

If your site is outdated or difficult to update, maintenance alone may not be enough and a redesign could be a better investment.

If you need new functionality like portals, automation, or integrations, custom web development is often the next step.

What's Included in Website Maintenance?

Our maintenance plans provide comprehensive coverage for all aspects of website health and performance:

Security & Protection

Malware Scanning: Daily automated scans for malware, viruses, backdoors, and suspicious code. Immediate alerts if threats detected.

Security Updates: Prompt application of security patches for WordPress core, plugins, and themes. Testing before and after updates.

Firewall Protection: Web application firewall (WAF) blocks malicious traffic, suspicious patterns, known attack vectors, and brute force attempts.

SSL/TLS Management: Certificate renewal and monitoring, proper HTTPS configuration, security header optimization, and mixed content fixes.

Security Hardening: File permission optimization, admin access protection, login security measures, and database security configuration.

Software Updates & Maintenance

WordPress Core Updates: Minor updates applied automatically, major updates tested then applied, compatibility verified, and rollback capability maintained.

Plugin Updates: Regular plugin updates, compatibility testing, deprecated plugin replacement, and security-focused plugin selection.

Theme Updates: Theme updates with design verification, child theme protection, and custom code preservation.

Compatibility Testing: Test updates on staging first, verify functionality after updates, and check cross-browser compatibility.

Performance & Optimization

Speed Monitoring: Regular page speed testing, performance trend tracking, Core Web Vitals monitoring, and proactive optimization.
Image Optimization: Compress and optimize images, implement lazy loading, convert to modern formats (WebP), and maintain image quality.

Caching: Configure and maintain caching, CDN integration and management, browser caching optimization, and database query caching.
Database Optimization: Clean database tables, remove post revisions and spam, optimize database queries, and maintain database efficiency.

Code Optimization: Minify CSS and JavaScript, remove unused code, optimize third-party scripts, and reduce page weight.

Backup & Recovery

Daily Automated Backups: Complete website files, full database backup, off-site backup storage, and 30-day retention period.

Backup Testing: Regular restoration tests, verified backup integrity, and documented recovery procedures.

Disaster Recovery: Quick restoration capability (usually <4 hours), point-in-time recovery, and emergency recovery support.

Monitoring & Uptime

24/7 Uptime Monitoring: Automated uptime checks every 5 minutes, immediate alerts if site down, and proactive investigation of issues.

Performance Monitoring: Page load time tracking, error monitoring and logging, broken link detection, and functionality testing.

SEO Monitoring: Search visibility tracking, Google Search Console monitoring, sitemap health checks, and indexation status. For a more proactive approach that includes content strategy and AI visibility, explore our digital visibility services.

Content & Updates

Content Changes: Text updates on existing pages, image additions and changes, link updates, menu modifications, and form updates.

Blog Support: Publish blog posts you provide, format content properly, optimize images, and implement SEO basics.

Product Updates: Update product information (e-commerce), pricing changes, inventory updates, and new product additions.

Technical Support

Priority Support: Email and phone support, quick response times (same business day), troubleshooting and problem resolution, and technical guidance and consulting.

Training & Guidance: Help using CMS features, best practices advice, SEO guidance, and strategic recommendations.

Website Maintenance Plans

Essential Maintenance

Security: Daily malware scanning, security updates, firewall protection, SSL monitoring

Updates: WordPress core, plugins, themes

Backups: Daily backups, 30-day retention

Performance: Basic speed optimization

Monitoring: 24/7 uptime monitoring

Support: Email support, 1 hour content updates/month

Best for: Small business websites, simple sites, basic maintenance needs

Professional Maintenance

Everything in Essential, plus:

Content: Up to 2 hours content updates/month

Performance: Advanced optimization, monthly speed audits

SEO: Basic SEO monitoring and reporting

Support: Priority support, phone support included

Reporting: Monthly performance reports

Best for: Medium businesses, active websites, professional practices

Premium Maintenance

Everything in Professional, plus:

Content: Up to 4 hours content updates/month
Performance: Comprehensive optimization, A/B testing

SEO: Advanced SEO monitoring and optimization

Analytics: Detailed analytics and insights

Strategy: Quarterly strategy consultations

Support: Priority phone/email, faster response times

Testing: Regular functionality testing

Best for: Large businesses, e-commerce, mission-critical sites

Premium and Enterprise plans are popular for e-commerce sites and mission-critical websites.

Enterprise Maintenance

Everything in Premium, plus:

Dedicated Management: Dedicated account manager

Content: 8+ hours updates/month

Development: Minor development work included

Custom Services: Tailored to your needs

SLA: Service level agreements

24/7 Support: Emergency support anytime

Best for: Enterprise organizations, complex sites, high-traffic sites

Planned enhancements and new features are scoped by our Halifax web development team alongside your maintenance plan.

Add-On Services

  • E-commerce Support: product updates, order support
  • Enhanced SEO: content optimization, keyword tracking
  • Content Writing: blog posts, page content
  • Advanced Analytics: custom reporting, insights
  • Extra Support Hours

What Happens When Something Breaks?

Even with proactive maintenance, occasional issues arise. Here’s how we handle problems:

Immediate Response

Critical Issues (Site Down, Hacked):

  • Notification within 15 minutes of detection
  • Immediate investigation begins
  • Status updates every 30 minutes until resolved
  • Goal: Resolution within 1-4 hours

High Priority (Major Feature Broken):

  • Response within 2 business hours
  • Investigation and diagnosis
  • Resolution plan within 4 hours
  • Goal: Fixed within 1 business day

Normal Priority (Minor Issues):

  • Response within 4 business hours
  • Scheduled for resolution
  • Goal: Fixed within 2-3 business days

Problem-Solving Process

  1. Detect: Automated monitoring or client report
  2. Diagnose: Investigate root cause
  3. Plan: Determine fix approach
  4. Execute: Implement solution
  5. Test: Verify fix works
  6. Document: Record for future reference
  7. Prevent: Implement measures to prevent recurrence

Communication

You’ll receive clear communication about issues discovered, what caused them, how we fixed them, and what we’re doing to prevent recurrence. No technical jargon unless you want details.

Website Maintenance for Different Platforms

We maintain websites built on various platforms:

WordPress Maintenance

Core Expertise: WordPress is our primary platform. We maintain hundreds of WordPress sites.

Specialized Services: WordPress core updates, plugin management and recommendations, theme updates and customization, security hardening specific to WordPress, performance optimization, WooCommerce support (e-commerce), multisite WordPress management, and WordPress-specific backup and recovery.

Shopify Maintenance

E-commerce Focus: Keep your online store running smoothly.

Services Include: Theme updates and customization, app management, product updates and management, security monitoring, performance optimization, checkout optimization, and integration maintenance.

WooCommerce Maintenance

Complex E-commerce: WooCommerce requires specialized maintenance.

Services Include: WooCommerce core updates, payment gateway maintenance, inventory synchronization, shipping integration support, product management, order management support, and performance optimization for stores.

Custom & Other Platforms

We maintain custom-built websites, sites on other CMS platforms (Craft, Joomla, etc.), and legacy platforms. Contact us to discuss your specific platform.

Frequently Asked Questions About Website Maintenance

No problem! We maintain websites built by other designers or developers. We’ll review your site, assess its current state and needs, provide honest assessment of any issues, recommend repairs or improvements, and then provide ongoing maintenance. Many of our maintenance clients came to us after their original developer disappeared or became unresponsive.
Yes, our maintenance plans are month-to-month with no long-term contracts. You can upgrade to a higher plan anytime, downgrade if needs change, or cancel with 30 days notice. We believe in earning your business every month through excellent service, not locking you into contracts.
Content update hours included in plans don’t roll over month-to-month (use it or lose it). However, we’re flexible — if you have a big update one month, we can accommodate beyond plan hours at our hourly rate. And if you consistently don’t use your hours, we’ll recommend a plan that better fits your needs.
Premium and Enterprise plans include emergency support 24/7. Essential and Professional plans include business hours support (Monday-Friday, 8 AM – 5 PM AT), with emergency support available at premium rates. For all plans, critical security issues receive immediate attention regardless of time.
That’s fine! Maintenance plans don’t prevent you from making your own changes. You have full access to your website and can update content anytime. Our maintenance covers the technical aspects, security, and support when you need it. Many clients handle routine content updates themselves and use our hours for more complex changes.

Hosting is separate from maintenance, though we offer both. Many clients bundle hosting and maintenance for one convenient monthly fee and single point of contact. We can also maintain websites hosted elsewhere, though having hosting and maintenance with one provider simplifies support and emergency response. Many clients also add digital visibility support once their site is stable and well maintained.

We provide full web design and development services beyond maintenance. Maintenance clients receive preferential scheduling and rates for larger projects. Many clients start with maintenance then work with us on redesigns, new features, or additional sites when needed.

We monitor security bulletins for all plugins on your site. When critical vulnerabilities are announced, we update affected plugins immediately (sometimes within hours), test functionality after update, notify you of the fix, and recommend alternative plugins if necessary. For high-risk plugins, we may proactively replace them with more secure alternatives.
Yes! We offer multi-site discounts for organizations with multiple websites. Whether it’s multiple business locations, different brands, or separate divisions, we can maintain them all with centralized billing and coordinated strategy.
Perfect! Many maintenance clients are existing web design or managed IT clients. You get single point of contact for all technology needs, coordinated support across website and IT infrastructure, potential bundled pricing discounts, and seamless service across your technology ecosystem. Existing clients often receive priority treatment and preferential rates.

Why Halifax Businesses Choose Nicom IT for Website Maintenance

You have options for website maintenance in Halifax. Here’s what sets us apart:

Local Halifax Team

Based right here in Halifax, Nova Scotia, we’re available for in-person meetings when helpful, provide same-day emergency response, understand local businesses and markets, and offer support during Maritime business hours.

IT & Security Expertise

As a managed IT and cybersecurity company, we bring enterprise-level security expertise, infrastructure monitoring and management, comprehensive approach to protection, and technical depth most website-only companies lack.

Proactive, Not Reactive

We don’t wait for things to break. We provide continuous monitoring and alerting, preventive maintenance and optimization, security hardening and updates, and regular performance improvement.

Long-Term Partnership

We build relationships with clients for years including consistent team who knows your site, institutional knowledge of your business, strategic guidance as you grow, and reliable support you can count on.

Transparent Communication

No technical jargon unless you want it. You’ll receive clear explanations of issues and fixes, regular reports on site health, proactive recommendations, and honest assessment of needs.

Comprehensive Service

We handle everything website-related including maintenance, hosting, design updates, feature additions, and content strategy.

Website Maintenance Throughout Halifax & Atlantic Canada

While we’re based in Halifax, we provide website maintenance services throughout the Halifax Regional Municipality and all of Atlantic Canada.

Primary Service Area

Halifax, Dartmouth, Bedford, Sackville, Cole Harbour, Eastern Passage, Fall River, and surrounding communities.

Atlantic Canada

Throughout Nova Scotia, New Brunswick, Prince Edward Island, and Newfoundland and Labrador.

Beyond Atlantic Canada

We maintain websites for clients across Canada and internationally. Great maintenance doesn’t require geographic proximity.

Ready to Protect Your Website?

Getting started is easy. Here’s what happens next:

Step 1: Free Website Review

Schedule a no-obligation consultation with our Halifax team. We’ll review your current website, assess maintenance needs, and recommend the best plan.

Step 2: Choose Your Plan

Select the maintenance plan that fits your needs and budget. We’ll provide clear pricing with no hidden fees.

Step 3: Onboarding & Protection

We’ll onboard your website to our maintenance system, perform initial security audit and hardening, set up monitoring and backups, and begin proactive maintenance.

Contact Us:

Phone: 1-833-231-6182
Email: info@nicomit.com

Office Location:
Nicom IT Solutions
Suite 2030, 6960 Mumford Rd.
Halifax, NS B3L 4P1

Hours:
Monday – Friday: 8:00 AM – 5:00 PM AT
Emergency Support: 24/7 for managed IT clients

Complete Digital Solutions for Halifax Businesses

In addition to website maintenance, Nicom IT provides comprehensive technology services for Halifax organizations:
Professional website design and redesign for businesses throughout Nova Scotia.
Custom web applications and business software development.
Online store design, development, and ongoing support.

Complete IT support and infrastructure management for Halifax businesses.

Protect your business with enterprise-grade security, threat monitoring, and compliance support.

Align your technology with business goals through strategic planning and consulting.

Ready to Get Started?

Your website is often your first impression – make it count.

Contact our Halifax web design team to schedule a consultation or request a quote.