Frequently Asked Questions
Clear, straightforward answers to common questions about IT support, cybersecurity, audits, and insurance readiness.
Need help? Call 1-833-231-6182 or Email info@nicomit.com
General IT & Support
What is a Managed IT Service Provider (MSP)?
An MSP like Nicom IT manages your IT systems, support, and infrastructure for a predictable monthly fee – helping reduce downtime, improve security, and scale your business without adding unnecessary resources.
How fast is your help desk response time?
Our local helpdesk is responsive, dependable, and committed to solving problems. We prioritize urgent issues and resolve most tickets quickly with remote or onsite support.
Do you work with companies that already have internal IT staff?
Cybersecurity & Continuity
How do I know if my business is truly secure?
Most SMBs don’t know until it’s too late. We offer a Strategic IT Audit and ongoing quarterly reviews to assess your current risk, identify gaps, and prioritize improvements.
Do you help with compliance (PIPEDA, CyberSecure, etc.)?
What does your cybersecurity protection include?
We provide layered security including threat monitoring (24/7 security operations center), endpoint protection and remediation, patching, MFA enforcement, email filtering, and more.
Strategic IT Audit & Insurance
What is a Strategic IT Audit and who is it for?
It’s a low-disruption review of your IT infrastructure, security posture, and documentation. It’s ideal for all businesses relying on information technology and especially for ones preparing for insurance or compliance readiness.
Can you help us answer our cyber insurance questionnaire?
Yes. We provide support and tools to ensure your responses are accurate and backed by real documentation driven by our strategic IT audit(s).
Is there a cost for the audit?
No, we currently offer a free Strategic IT Audit for qualified businesses.
Have More Questions?
