Halifax Healthcare IT Support: Frequently Asked Questions
Get answers to common questions about IT support for Halifax healthcare providers, including PHIA compliance, EMR security, patient data protection, and technology requirements for medical practices.
Need healthcare-specific IT support in Halifax? Contact Nicom IT Solutions at 1-833-231-6182 or info@nicomit.com.
Choosing the right IT support partner for your Halifax healthcare practice, clinic, or medical facility requires understanding complex compliance requirements and specialized technology needs. Whether you’re a family practice in downtown Halifax, a dental clinic in Bedford, or a multi-location healthcare provider across Nova Scotia, you need IT solutions that protect patient data, ensure regulatory compliance, and support seamless clinical operations.
This FAQ addresses common questions Halifax healthcare providers ask about IT support, from Nova Scotia PHIA compliance to EMR system management, cybersecurity requirements, and disaster recovery planning. Our team specializes in supporting healthcare providers throughout the Halifax Regional Municipality and across Nova Scotia with comprehensive, compliant IT solutions.
Compliance & Regulatory Requirements
What is PHIA and how does it affect my Halifax medical practice?
PHIA (Personal Health Information Act) is Nova Scotia’s health-specific privacy legislation governing how healthcare custodians collect, use, disclose, and protect personal health information. For Halifax medical practices, clinics, and healthcare facilities, PHIA compliance is mandatory and requires implementing appropriate safeguards including obtaining consent for collecting and using patient information, designating a privacy officer responsible for PHIA compliance, maintaining detailed audit logs of who accesses patient records, implementing comprehensive privacy policies and procedures, conducting privacy impact assessments for new technologies, ensuring secure storage and transmission of health information, and having breach notification procedures meeting PHIA requirements. PHIA is enforced by Nova Scotia’s Information and Privacy Commissioner and violations can result in significant penalties, professional discipline, and reputational damage. Our Halifax healthcare IT support ensures your practice implements PHIA-compliant systems with proper access controls, encryption, audit logging, and documentation meeting Nova Scotia regulatory standards.
Do I need to comply with PIPEDA as well as PHIA in Nova Scotia?
In Nova Scotia, PHIA is the primary legislation governing personal health information for healthcare providers. PHIA is considered substantially similar to PIPEDA (the federal privacy law), so healthcare custodians subject to PHIA generally don’t need separate PIPEDA compliance for health information. However, PIPEDA may still apply to non-health personal information your Halifax practice collects, such as employee information, vendor data, or marketing information not related to patient care. Additionally, if your practice operates across provincial borders (treating patients from New Brunswick or PEI, for example), you should understand how different provincial privacy laws interact. The good news is that PHIA and PIPEDA have similar principles around consent, security safeguards, breach notification, and individual access rights, so implementing strong PHIA compliance generally satisfies PIPEDA requirements as well. Our Halifax healthcare IT support ensures your practice meets all applicable Nova Scotia and federal privacy requirements.
How often should Halifax healthcare practices conduct compliance audits?
Healthcare practices in Halifax should conduct comprehensive IT compliance audits at least annually, with more frequent reviews in specific situations. Schedule quarterly reviews of access logs to verify only authorized staff access patient records, security settings to ensure configurations remain compliant, backup integrity to confirm patient data is properly protected, and user accounts to remove access for departed staff. Conduct full audits whenever you implement new EMR or practice management systems, change IT service providers or vendors, add new clinic locations in Halifax or across Nova Scotia, experience staff turnover in administrative roles with data access, or face any security incident or near-miss requiring investigation. Given the sensitive nature of patient health information and Nova Scotia’s strict PHIA requirements, many Halifax healthcare practices conduct semi-annual audits to ensure ongoing compliance. Regular audits identify compliance gaps before they become violations, verify security controls function properly, ensure policies align with current PHIA regulations, demonstrate due diligence to regulators and patients, and provide documentation for professional liability insurance requirements.
What are the penalties for healthcare data breaches in Nova Scotia?
Privacy breaches in Nova Scotia healthcare can result in severe consequences. Under PHIA, Halifax healthcare providers face mandatory reporting to the Nova Scotia Information and Privacy Commissioner for significant breaches, required notification to affected patients when there’s risk of harm, professional disciplinary actions from regulatory colleges including the College of Physicians and Surgeons of Nova Scotia, College of Registered Nurses of Nova Scotia, or Provincial Dental Board, potential fines and penalties from the Privacy Commissioner, civil lawsuits from affected patients seeking damages, significant reputational damage affecting patient trust and practice viability, and increased professional liability insurance premiums or policy cancellations. Beyond regulatory penalties, breaches require extensive remediation including forensic investigations costing $25,000-$100,000, patient notification processes, credit monitoring for affected individuals, and implementation of corrective measures mandated by regulators. The total cost of a healthcare data breach for Halifax practices averages $150,000-$500,000 depending on scope, with larger breaches costing millions. For small practices, a serious breach can be financially devastating. Proactive IT security and PHIA compliance measures are far more cost-effective than breach remediation and recovery.
EMR & Clinical Systems
What EMR systems do you support in Halifax?
We provide comprehensive support for all major electronic medical record (EMR) systems used by Halifax and Nova Scotia healthcare providers including TELUS PS Suite (formerly PS Suite/Wolf) – the most widely used EMR in Nova Scotia, OSCAR EMR – popular open-source system in Halifax family practices, Accuro EMR – used by many multi-physician clinics, Med Access – common in Halifax specialist practices, Clinic Aid and Juno EMR – growing adoption in Nova Scotia, and WELL Health EMR platforms. We also support specialty-specific systems for Halifax dental practices (Dentrix, ABELDent, DAISY), optometry clinics (Eyefinity, RevolutionEHR), physiotherapy practices, and mental health providers. Our support includes system installation and configuration tailored to Halifax workflows, database optimization for performance, integration with Nova Scotia labs (LifeLabs, NSHA labs), pharmacies, and referral networks, automated backup and disaster recovery, user training for physicians and staff, troubleshooting and issue resolution, updates and patch management, and PHIA-compliant configuration including audit logs, access controls, and encryption. Even if your EMR isn’t listed, we can typically provide support through our extensive healthcare IT expertise serving Halifax providers for over 40 years.
How do you ensure EMR uptime for Halifax healthcare practices?
EMR downtime directly impacts patient care in Halifax practices, so we implement multiple redundancy and monitoring layers. Our proactive approach includes 24/7 system monitoring with automated alerts for performance degradation or potential issues, redundant internet connections (essential given Halifax’s occasional weather-related connectivity issues) with automatic failover, local and cloud-based backups with rapid restoration capabilities, regular system health checks during non-patient-care hours, performance optimization preventing slowdowns during peak morning clinic hours, and immediate 15-minute response protocols for any EMR access issues affecting Halifax practices. We maintain a 99.9% uptime guarantee for critical healthcare systems. For practices requiring absolute continuity, we implement fully redundant server infrastructure with instant failover capabilities, ensuring continuous access even during hardware failures. Our monitoring catches and resolves most issues before clinical staff notice any impact. For Halifax practices, we understand that nor’easters, power disruptions, and connectivity challenges require robust EMR infrastructure, and our 2-hour critical on-site response throughout HRM ensures minimal disruption to patient care.
What happens if our EMR system goes down during clinic hours?
System downtime during patient care requires immediate response and contingency planning. Our emergency response protocol activates within 15 minutes of any critical EMR failure affecting Halifax practices. We immediately assess the issue scope and expected resolution time, contact the practice manager and key clinical staff with status updates, implement backup procedures including paper records, backup systems, or mobile access options, deploy remote support technicians to begin troubleshooting, and if needed, dispatch on-site technicians to your Halifax, Bedford, or Dartmouth location within 2 hours. For extended outages, we activate disaster recovery systems that restore EMR access from backup infrastructure, typically within 2-4 hours maximum. We also help Halifax practices develop and maintain downtime procedures including paper-based charting workflows, appointment rescheduling protocols, prescription handling procedures, and patient communication plans. Most EMR issues are resolved within 1-2 hours, and our proactive monitoring prevents many potential outages before they occur. For Halifax healthcare providers, we understand that patient care cannot wait, and our rapid response ensures minimal disruption to clinical operations and patient safety.
How do you handle EMR data backups for Halifax practices?
Healthcare data backup requires redundancy and rapid recovery capabilities meeting PHIA requirements. Our Halifax healthcare backup strategy implements multiple protection layers including real-time continuous data protection for zero data loss during business hours, hourly incremental backups during clinic hours, daily full system backups retained for 30 days, weekly backups retained for 3 months for historical record access, monthly backups retained for 7 years meeting Nova Scotia medical record retention requirements, encrypted backup storage both on-site in your Halifax practice and in Canadian cloud locations (Atlantic Canada data centers when possible), and regular restoration testing to verify backup integrity and recovery capabilities. All backups are encrypted in transit and at rest, stored in compliance with PHIA data residency requirements, and protected with access controls. We can restore individual patient records within minutes or complete EMR databases within 2-4 hours. Our backup systems include version control, allowing recovery from specific points in time if needed to address data corruption, accidental deletions, or ransomware encryption. For Halifax practices, we ensure backups account for Atlantic Canada’s weather patterns, implementing additional redundancy to protect against extended power outages or connectivity disruptions common during winter storms.
Security & Data Protection
How do you protect Halifax healthcare practices from ransomware?
Ransomware attacks on healthcare providers have increased dramatically, with Halifax and Nova Scotia practices increasingly targeted. Our multi-layered ransomware defense includes advanced endpoint protection with behavioral analysis detecting ransomware before encryption occurs, email filtering blocking 99.9% of phishing attempts (the primary ransomware delivery method), network segmentation isolating EMR and clinical systems from general office networks, application whitelisting preventing unauthorized software execution, immutable backups that cannot be encrypted or deleted by ransomware, regular security awareness training for Halifax clinical and administrative staff on ransomware risks, 24/7 threat monitoring and rapid response, and detailed incident response procedures if infection occurs. We maintain offline backup copies ensuring data recovery even in worst-case ransomware scenarios. Halifax healthcare practices with our comprehensive security typically avoid ransomware infections entirely, and those facing attempted attacks contain them before data encryption occurs. Given that the average ransomware payment demanded from healthcare providers now exceeds $100,000, and recovery costs often exceed $500,000, our layered defense provides essential protection for Halifax practices of all sizes.
What is two-factor authentication and do Halifax practices need it?
Two-factor authentication (2FA) requires two forms of verification before granting system access—typically something you know (password) and something you have (phone, security token). For Halifax healthcare providers, 2FA is increasingly essential and often required for PHIA compliance. It prevents unauthorized access even if passwords are compromised through phishing or data breaches, protects against credential stuffing attacks targeting healthcare providers, demonstrates reasonable security measures for PHIA compliance audits, satisfies cyber insurance requirements (increasingly mandatory for coverage), protects remote access to EMR and practice management systems, and secures access from home offices or multiple clinic locations across Halifax. We implement 2FA using methods appropriate for healthcare workflows including SMS codes to physician mobile phones, authenticator apps (Microsoft Authenticator, Google Authenticator), hardware security keys for high-security environments, or biometric verification for convenience. While adding a few seconds to login, 2FA dramatically reduces successful hacking attempts. Many cyber insurance providers now require 2FA for Halifax healthcare practices to maintain coverage, and Nova Scotia’s Privacy Commissioner considers 2FA a reasonable security measure for protecting sensitive patient health information under PHIA.
How do you manage user access controls for Halifax medical practices?
Proper access control is fundamental to PHIA compliance and healthcare data security. Our access management approach implements role-based access control (RBAC) where Halifax practice staff only access patient information necessary for their role. Physicians see full patient records for their patients, nurses and medical assistants access relevant clinical data for patient care, administrative staff access scheduling, billing, and demographic information only, and contracted services (IT, cleaning, equipment vendors) receive extremely limited, closely monitored access. We implement strong password policies with complexity requirements and regular changes, automated account deactivation when staff leave or change roles, detailed audit logging of all patient data access for PHIA compliance documentation, privileged access management for IT administrators, regular quarterly access reviews to remove unnecessary permissions, automated alerts for unusual access patterns (accessing records outside work hours, viewing large numbers of records), and documentation of all access permissions for compliance audits. This ensures compliance with PHIA’s “minimum necessary” access principles while maintaining clinical workflow efficiency in Halifax practices. Our quarterly access audits identify and remove unnecessary permissions, reducing security risks, PHIA compliance exposure, and potential insider threat risks.
What encryption do Halifax healthcare practices need?
Encryption protects patient health information both at rest (stored data) and in transit (transmitted data), and is required for PHIA compliance. Our comprehensive encryption strategy for Halifax practices includes full disk encryption on all computers, laptops, and servers, database encryption for EMR and practice management systems, email encryption for any patient information transmission (referrals, consultation reports), encrypted backups stored both on-site and in cloud, SSL/TLS encryption for all web-based applications, VPN encryption for remote access connections, and encrypted mobile devices for physicians and staff accessing patient information. We use AES-256 encryption (military-grade) for stored data and TLS 1.2+ for transmitted data, meeting and exceeding Nova Scotia PHIA requirements. Encryption keys are securely managed separately from encrypted data. This ensures that even if laptops are lost or stolen (common risks for Halifax physicians making house calls or working from multiple locations), patient health information remains protected and unreadable. Encryption is no longer optional for Halifax healthcare providers—it’s a basic PHIA requirement and critical security control. The Nova Scotia Privacy Commissioner considers encryption an essential reasonable safeguard for protecting personal health information.
Network & Infrastructure
What internet speed do Halifax healthcare practices need?
Halifax medical practices require reliable, fast internet for EMR access, telemedicine, cloud backups, and communication. Minimum recommendations depend on practice size. Solo practitioners need 50 Mbps download, 10 Mbps upload as baseline. Small practices (2-5 providers) need 100 Mbps download, 20 Mbps upload. Medium practices (6-15 providers) need 250 Mbps download, 50 Mbps upload. Large practices or those using extensive medical imaging need 500+ Mbps download, 100+ Mbps upload. These are minimums—higher speeds improve performance and user experience. Consider that cloud-based EMRs like PS Suite, telemedicine sessions via Ontario Telemedicine Network (OTN) or similar platforms, large imaging files (X-rays, ultrasounds), multiple concurrent users during busy clinic hours, automated cloud backups, and voice-over-IP phone systems all consume bandwidth simultaneously. We strongly recommend business-class internet with service level agreements (SLAs) guaranteeing uptime and response—essential for Halifax practices given occasional weather-related outages. Most practices benefit from redundant internet connections from different providers (Bell, Eastlink, Rogers, Citywide), ensuring continuity if one connection fails during nor’easters or infrastructure issues. Insufficient bandwidth creates frustrating EMR slowdowns, failed telemedicine sessions, and impacts patient care quality.
Should Halifax practices use cloud or on-premise servers?
The cloud versus on-premise decision depends on your Halifax practice needs, budget, and preferences. Cloud solutions offer lower upfront costs with monthly subscriptions instead of major capital investment, automatic updates and maintenance, easier scalability as your practice grows, simplified disaster recovery, remote access from anywhere (home, hospital, multiple clinic locations), and reduced on-site hardware footprint. However, they require reliable internet (no internet means no EMR access—a concern during Halifax outages), ongoing subscription costs, dependence on vendor security and uptime, potential data residency concerns under PHIA, and monthly costs that accumulate over time. On-premise solutions provide direct control over data and systems, potentially lower long-term costs for larger practices, no dependence on internet for local network access, and ability to customize infrastructure to exact practice needs. However, they require higher upfront capital investment ($15,000-$50,000 for servers and infrastructure), ongoing maintenance and update responsibilities, more complex disaster recovery planning, and need for IT expertise or support (like Nicom IT). Many Halifax practices adopt hybrid approaches—cloud-based EMR with local backup servers, or on-premise systems with cloud backup and disaster recovery. We help evaluate your specific Halifax practice situation and recommend the optimal approach based on practice size, budget, technical comfort, clinic locations, and clinical needs.
How do you ensure network reliability for Halifax healthcare providers?
Healthcare networks require enterprise-grade reliability given the critical nature of clinical operations. Our reliability strategy for Halifax practices implements business-grade networking equipment with higher reliability ratings than consumer hardware, redundant internet connections from different providers (essential in Halifax where single connection failures occur during weather events) with automatic failover, uninterruptible power supplies (UPS) for all critical systems providing battery backup during outages, network monitoring with automated alerts for issues, regular maintenance windows during non-clinic hours for updates and optimization, quality of service (QoS) configuration prioritizing critical traffic like EMR and VoIP, and complete documentation of all network infrastructure for rapid troubleshooting. We implement network segmentation separating clinical systems from general office networks, reducing security risks and improving performance. Regular health checks identify potential issues before they cause downtime. For Halifax practices requiring absolute uptime, we implement fully redundant infrastructure including dual firewalls, switches, and servers. Most network issues are prevented through proactive monitoring and maintenance, and our rapid on-site response throughout HRM resolves unavoidable issues quickly. We also account for Halifax’s weather patterns, implementing additional power protection and backup systems for practices in areas prone to outages during winter storms.
Disaster Recovery & Business Continuity
What is disaster recovery and why do Halifax practices need it?
Disaster recovery (DR) is your plan and capability to restore IT systems and patient data after disruptions including hardware failures, cyber attacks like ransomware, natural disasters (Halifax nor’easters, power outages, flooding), power outages, or human errors. Halifax healthcare providers need DR because patient care cannot pause for IT issues, PHIA requirements mandate protecting patient health information, practice revenue stops without access to EMR and billing systems, patient safety can be compromised without access to medical records and medication histories, and reputational damage from extended outages affects patient trust and referrals. A comprehensive DR plan includes regular automated backups with secure offsite storage, documented recovery procedures specific to your practice, alternate access methods during outages (paper records, mobile access), defined recovery time objectives (how quickly systems must be restored), recovery point objectives (how much data loss is acceptable—typically less than 1 hour for healthcare), and regular testing to verify DR effectiveness. Most Halifax healthcare practices cannot afford more than 4-8 hours of EMR downtime before severely impacting patient care and operations. Our DR solutions ensure recovery within this window, typically much faster for critical systems.
How quickly can you restore systems after a disaster affecting our Halifax practice?
Recovery speed depends on disaster type, infrastructure design, and your recovery time objectives. Our standard healthcare disaster recovery for Halifax practices provides EMR access within 2-4 hours, full system restoration within 8-24 hours, and zero to minimal data loss (typically less than 1 hour of patient data). For practices requiring faster recovery, we offer enhanced DR with EMR access within 30-60 minutes through standby systems, critical systems operational within 2 hours, and real-time data replication for zero data loss. Recovery speed depends on whether we’re restoring from backup (slower but more common) versus failing over to hot standby systems (faster but higher cost). Our DR plans are tested quarterly to verify recovery capabilities and identify any issues before actual disasters occur. During recovery, we provide temporary workarounds to maintain critical patient care operations while full systems are restored. Most Halifax practices choose recovery objectives balancing cost with business impact—faster recovery capabilities cost more but reduce revenue loss, patient care disruption, and stress on clinical staff. For Halifax practices, our DR plans account for Atlantic Canada’s weather patterns and infrastructure challenges, ensuring reliable recovery even during extended regional disruptions.
Do Halifax practices need an offsite backup location?
Yes, offsite backups are absolutely essential for Halifax healthcare practices and required by PHIA’s reasonable safeguard requirements. Relying solely on on-site backups creates catastrophic risk if your practice experiences fire, flood (Halifax has faced flooding issues in downtown and low-lying areas), theft, or physical destruction. Our offsite backup strategy for Halifax practices includes automated daily backups to secure Canadian cloud locations meeting PHIA data residency requirements (preferably Atlantic Canada data centers), encryption in transit and at rest, multiple backup copies in geographically diverse locations protecting against regional disasters, regular restoration testing to verify backup integrity, and long-term retention meeting 7-year Nova Scotia medical record requirements. Cloud backups also enable disaster recovery capabilities—if your Halifax practice location becomes unavailable (fire, flood, structural damage), we can restore systems in alternate locations or provide temporary cloud-based access allowing patient care to continue. Offsite backups protect against physical disasters, provide geographic diversity, enable disaster recovery capabilities, satisfy PHIA and insurance requirements, and ensure long-term patient record preservation. The relatively low cost of cloud backup (typically $200-500/month) makes this essential protection affordable for Halifax practices of all sizes.
Remote Work & Telemedicine
How do you secure remote access for Halifax physicians?
Remote access to healthcare systems requires rigorous security given the sensitivity of patient health information. Our remote access security for Halifax physicians includes virtual private network (VPN) connections encrypting all data transmission, two-factor authentication requiring password plus phone verification, endpoint security ensuring remote devices (home computers, laptops) meet security standards, session timeouts automatically disconnecting inactive sessions, comprehensive access logging recording all remote connections and activities for PHIA audit requirements, access restrictions based on role and clinical necessity, and mobile device management for smartphones and tablets accessing patient information. We configure remote access to provide necessary functionality while maintaining PHIA compliance—Halifax physicians can securely access full EMR functionality from home or hospital, view test results and imaging, communicate securely with practice staff, access practice management systems, and participate in virtual team meetings, all while maintaining patient confidentiality. Remote access is increasingly essential for on-call Halifax physicians, multi-location practices across HRM, and work-life balance, but must be implemented securely to protect patient data and satisfy Nova Scotia PHIA requirements.
What technology is needed for telemedicine in Halifax?
Telemedicine has become essential for Halifax healthcare practices, requiring specific technology infrastructure meeting PHIA security requirements. Core requirements include reliable high-speed internet (minimum 25 Mbps for HD video), PHIA-compliant video conferencing platform (we recommend platforms approved for healthcare use in Canada), HD webcams and quality microphones on provider computers, quiet, private consultation spaces for confidential patient conversations, secure patient portal for appointment booking and intake forms, EMR integration for documentation and billing, encrypted communication tools for store-and-forward consultations, and backup internet connection for reliability during busy clinic hours or weather events. Additional considerations for Halifax practices include ensuring accessibility for elderly or disabled patients (larger buttons, clear instructions), technical support for patients experiencing connection issues, training for providers on virtual examination techniques, and procedures for emergency situations identified during virtual visits. We help Halifax practices implement compliant telemedicine infrastructure, select appropriate PHIA-compliant platforms, configure secure connections, integrate with existing PS Suite or other EMR systems, and provide ongoing support. Properly implemented, telemedicine expands access to healthcare across Halifax, rural Nova Scotia, and Cape Breton while maintaining quality care and patient privacy under PHIA requirements.
Costs & Support
How much should Halifax healthcare practices budget for IT?
Healthcare IT budgets for Halifax practices typically range from 4-8% of practice revenue depending on technology maturity, practice size, and services required. Budget categories include managed IT support services ($150-300 per user/month depending on services and practice size), EMR licensing and support ($400-800 per provider/month for systems like PS Suite), backup and disaster recovery ($200-500/month for small practices, more for larger clinics), cybersecurity tools and services ($300-1000/month depending on practice size and requirements), telemedicine platform ($100-500/month), hardware replacement (computers every 3-5 years, servers every 5-7 years), cloud services (Microsoft 365, storage, applications), network infrastructure (internet, phones, WiFi), and compliance and security audits ($2,000-10,000 annually). Larger Halifax practices may need on-site IT staff ($55,000-70,000/year reflecting Halifax salaries) supplemented by managed services for specialized expertise. While IT represents significant investment, inadequate technology costs more through clinical inefficiency, security incidents, downtime, and PHIA compliance violations. Calculate potential ROI from improved clinical efficiency, reduced errors, better patient satisfaction, avoided breach costs, and time savings for physicians and staff. We help Halifax practices develop realistic IT budgets balancing needs with financial constraints typical of Atlantic Canada healthcare practices.
What kind of ongoing support do you provide to Halifax healthcare practices?
Healthcare IT support must be responsive and comprehensive given the critical nature of clinical operations. Our ongoing support for Halifax practices includes 24/7/365 emergency support for critical issues affecting patient care, monitored ticketing system for all support requests, 15-minute response time for critical issues (EMR down, network outage, security incident), 2-hour response for high-priority issues (individual workstation problems, printer issues, appointment system problems), same-day response for routine requests, and on-site support throughout Halifax Regional Municipality (Halifax, Bedford, Dartmouth, Sackville) with 2-4 hour response for standard requests and under 2 hours for emergencies. Support channels include phone support with direct technician access (no phone trees or offshore call centers), email ticketing for non-urgent issues, secure remote support for quick resolution without travel time, on-site visits when remote resolution impossible or hardware work required, and after-hours emergency support for critical situations. We also provide proactive support including regular system maintenance and updates during non-clinic hours, 24/7 security monitoring and threat response, performance optimization, backup monitoring and testing, PHIA compliance assistance and audit support, and strategic planning for practice growth and technology needs. Our healthcare-specific expertise means technicians understand Halifax clinical workflows, common EMR systems like PS Suite, medical device integration, and Nova Scotia PHIA compliance requirements. Support is provided by dedicated healthcare IT specialists with decades of experience serving Atlantic Canada practices, not generalists reading from scripts, ensuring efficient resolution and minimal disruption to patient care.
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