Nicom IT Solutions
  • Services
        • Managed & Technical Support Services
          • Information Technology Assessments
          • Network Architecture Services
          • Active Security, Monitoring & Preventative Maintenance Programs
          • End User Workstation & Subscription Management
          • Back-Up & Business Continuity/Disaster Recovery
          • Advanced Mailbox Protection & Training Services
          • Advanced Telephony Services & Handset Management
          • 24/7 Multi-Tier Helpdesk
          • Software Licencing Management
        • Cloud Solutions
          • Advanced Office 365 Licencing & Services
          • Infrastructure as a Service (IaaS)
          • Hardware as a Service (HaaS)
          • Software as a Service (SaaS)
          • Web as a Service (WaaS)
          • Cloud/Application Subscription Management
          • Cloud Migration Service & Support
        • IT Consulting
        • Web & Mobile Business Application Development
          • Discovery & Consulting
          • UX & UI Design
          • Mobile Application Development
          • Web Application Development
          • Enterprise Solutions Services
          • Backend Development
          • Blockchain Development
          • Artificial Intelligence Software Development
        • Website Design & Development
        • Seaport Information Management Systems
  • IT Careers
  • Contact
  • Apply for CDAP Funding
  • Menu Menu

24/7 MULTI-TIER HELPDESK

To make your life easier, Nicom IT’s 24/7 multi-tier helpdesk service will make sure any problems that arise will be dealt with quickly and efficiently. Helpdesk support can handle any problem you might have, from general information, to technical support and dedicated, specialized developer support. We understand the frustration of needing help, and we promise to never leave you hanging.

Nicom IT’s multi-tier helpdesk services typically consist of multiple levels of support, with each level providing a different level of expertise and assistance.

  • “Tier 1” support, involves basic technical assistance and triage. If the Tier 1 staff is unable to resolve the issue, the ticket is escalated to the next level.
  • “Tier 2” support involves more specialized technical knowledge and may require more time to resolve issues.
  • If the issue still cannot be resolved, the ticket may be escalated to “Tier 3” support, which involves even more specialized expertise, such as software development or network engineering.

24/7 multi-tier helpdesk services can provide significant benefits to companies and organizations, minimizing downtime and disruptions, and improving overall customer satisfaction. Additionally, multi-tier helpdesk services allow companies to leverage the expertise of multiple support staff, which can result in faster issue resolution and a more positive customer experience.

Contact us at one of our offices in Halifax and Markham to find out how our 24/7 multi-tier helpdesk services can help your organization.

Contact Us to Find Out How We Can Help You

We are a full-service IT professional services firm that prides itself in the long-term relationships that we have developed with our clients and partners.

Get in Touch With Us!

We’d love to hear from you

Toll Free: 1-877-454-4499
Email: info@nicomit.com

201 Whitehall Dr.
Markham, Ontario
L3R 9Y3

Suite 2030, 6960 Mumford Rd.
Halifax, Nova Scotia
Canada B3L 4P1

IT Professional Placement Services

We are a leading Canadian IT staffing agency and recruiting firm, providing clients with the best people for critical projects and initiatives. We customize to fit the unique needs of your growing company.

Let us help you engage the next-level tech talent you’re looking for.

  • Contact
  • About Nicom
  • Blog
  • Privacy Policy
© Copyright - Nicom IT Solutions Inc.
  • Website by Nicom Interactive
Scroll to top