CRM Software Improves Customer Service

There are three types of people: those who can count and those who can’t.

Or so goes the old mathematician’s joke.

Counting and keeping track of things is a very human thing to do. We want to know where we stand.

For years, companies have been able to accurately track their accounting via computerized programs.  But many other things relating to their customers were either tracked manually or via spreadsheets, neither of which are integrated with business processes.

Read more