Our paperboy recently exemplified how important it is to communicate with your customer. After several missed deliveries, I had made up my mind to write to the paper and give them a piece of my mind. Receiving a paper after you’ve left for work is simply not acceptable, I reasoned. “A paper delayed is a paper denied,” I was going to be telling them. (Not bad, eh?)

After many months of work, our own Mike  Hatfield is a published author. His technology book, “CoffeeScript Application Development Cookbook” has been published and is now available on the Packt and Amazon websites.