Not understanding is like having a thorn stuck in your thumb that just won’t come out. You don’t know why, and it’s painful.

Ketchup makes a hotdog taste better. It’s like putting a dab of perfume on.

Knowing where your container is at all times with a tracking system is relief in knowing the day will go well. Importers will not be bugging you for tracking information, you won’t be constantly interrupted, and you can get home on time and in a good mood.

They say you need to dress for success. A website is the first appearance you make to clients online. A professional web designer styles your site, so it will make people stop, comment, and say, ‘you have it together.’

E-commerce is just like having another cash register.

Think, no more playing around with Excel spreadsheets and papers. A custom developed piece of software is like a maid. It does all the work that you really don’t want to do, automatically. Plus, you own it and nobody else does, so there’s bragging rights.

Analogies can help make an abstract idea, or an idea that seems unrelated to an area of discussion, clear. They create similarities and play a role in

  • problem solving—Do I really need this?
  • decision making—Which option is better? Who can I rely on?
  • perception—Smoking makes me look sexy and sophisticated versus Smoking makes me stink, and my teeth and fingers yellow.
  • memory—What was it that the salesperson said it was like? Oh yes, ‘as soft as a baby’s bottom.’
  • creativity—Just think, all the time I could save if I didn’t have to…
  • emotion—I love tomatoes. They’re so plump, bright and round. They make me happy versus Ah, tomato soup! It looks like blood!
  • explanation—I could get to work on time if I had a car. I wouldn’t need to wait forever for the bus. and,
  • communication—When you translate something, what are you doing? You are moving something over from one language to another. It doesn’t change, it’s just being shifted. It’s the same thing in math. You’re moving the shape around. It stays the same. You’re not changing it at all. You’re just moving it.

A marketing professional with several more years experience than myself, recently reaffirmed my belief that being able to relate a service or product to a client is invaluable. The client, then, is better able to understand your service or product because it relates to his or her world. If you can empathize with the client, understand the need, the want, precautions, and thinking process of that client, then a much deeper discussion and relationship can be built – rather than just a selling engagement. The 30-second elevator sales pitch is a good starting point; it’s a good way to get a prospective client’s attention and introduce yourself. But to keep that conversation going, beyond the 30-seconds and the ‘Nice to meet you,’ a familiarity with the industry, lingo, and lifestyle, can go a long way to establishing a positive business relationship and friendship. (Because we all know people like buying from people they like.) It’s drawing attention to similarities.

Doctors, in particular, use analogies to help their patients (their clients) understand ailing conditions. It’s important because they deal with human lives, and it’s important we understand. My dentist says that ‘teeth are like a car. If you don’t take care of it, it doesn’t function properly and breaks down. The same with your teeth.’ I have to agree with him. It makes sense.

The marketing professional that I was speaking with, says that marketers and salespeople that can relate to their clients’ lives are worth their weight in gold.

More medical analogies can be found at .

For Organizational Collaboration, MOSS is Boss

Last month I wrote about all types of server software: Windows Server for sharing files, SQL Server for databases, Exchange Server for email, and Internet Information Server for hosting websites. But I didn’t talk about the fastest-selling server software ever because I was saving it for an article of its own. It is Microsoft Office SharePoint Server, otherwise known as MOSS.

A few months back, I wrote an article on how SharePoint was gaining popularity as a collaboration tool for organizations. That article talked about SharePoint in general, and didn’t differentiate between the free Windows SharePoint Services you get with Windows Server, and the much more expansive (and expensive) MOSS. (Past articles are in my blog; see the caption at the end of this article.)

This article will talk about features only found in MOSS. To help me prepare for this article, I tapped on Nicom’s Senior SharePoint Consultant’s shoulder, Brad George, and this is what he came up with.

“My Site”. This feature provides a single place to go to compile all tasks that are assigned to youdocuments, links, contact information, and other content that applies to you. Your very own corporate website.

Read more

The Price of Technology

What got me thinking about the price of technology was a coworker who bought her son an mp3 player from Walmart for $20. Two months later, she finally opened the box and began using it herself. This tiny little device that stores music and pictures, which I recall being all the rage not that long ago, can now be bought for next to nothing. A quick search on the Internet prices mp3 players anywhere between $18 and $300.

Technology evolves very fast. It is rare to see the economic life of a technology—the period of greatest profitability and of greatest value to consumers—exceeding 10 years. Think of the quick evolution of the television set within these past couple of years. It used to be a big clunky thing. Now it can be mounted on a wall like a picture frame, or it’s so large that it has the grandest presence in a room than ever before. The back-and-white television? What happened to that? I remember being given one several years back when my colour television had broken. There was nothing wrong with it. It just wasn’t colour. When I finally bought a new colour television, I enjoyed the added luxury of knowing the shade of an actor’s sweater and the hue of the leaves on the trees in the background.

Technology becomes obsolete due to market competition. There are so many companies out there today that watch what their competitors are doing, and either have the capability to improve and come out with their own versions, or simply copy what is available and offer it at a cheaper price. However, when you choose the cheaper price, you forgo the ‘extras’ which make a device exciting.

Higher prices on technological goods often last for a select period of time, and only as long as the technology is considered new with better computing capability; so the story of the mp3 player and the black-and-white television set. Just this morning the news was reporting that soon enough we will be able to plug our cellphones into our television sets, so we can see the images and screens larger. They’ve been saying this about the Internet, as well. These are the innovative luxuries that will cost much as soon as they become readily available.

But, do you really have to be the early adopter? If you wait awhile, a year or two or maybe three, something else newer, faster, sleeker, and better will come out, making prices come down. You can have the technology. It’s becoming common.

How to Use a Bookmarked Text in the Footer of a Document

  1. Select the text you wish to be displayed in the footer;
  2. Click the “insert” tab;
  3. Click the “Bookmark” icon;
  4. Enter the name for the bookmark and click add;
  5. Open the footer of your document;
  6. On the insert tab click the quick parts icon and select field;
  7. From the Field name list select “Ref”, then the bookmark name you selected earlier and click “ok”;


Making Connections

It is often noted that people like to buy from, and do business with, people they ‘like.’ It doesn’t necessarily have to be the most competent or knowledgeable (although these attributes would help) that have people coming back to them over-and-over again. Getting to know people, connecting with them, is important in life, in general—an emotional connection, whether we like to call it that or not.

On one episode of the television show Mad Men, the presenter, Don, believes using emotion is the key to selling Kodak’s Carousel. What’s that? A slide projector, believe it or not. It’s a machine intended to be used in meetings and classrooms to make ideas clearer to rooms full of people with graphics lit onto walls and screens. This device can also be used in homes to show friends and family photos of trips abroad and high school graduations. Don uses the Carousel and his love of his family to connect with his audience of Kodak executives. It’s a great example of how a technology, the Carousel, that has no emotion itself can evoke emotion. Don, the innovative thinker and genius. The clip can be seen at