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Technical Support
At NicomIT, we pride ourselves on the quality of our senior level technicians that we bring to bear on your technical issues. We realize that the success of your organization depends on your ability to get vital information from your computer when you need it. Whether your requirement is to have a new server installed or to fix an issue with an Internet connection, NicomIT technicians will provide you with a prompt and efficient service. Many system problems are resolved over the telephone through voice communications or by our "dialing in" to the computer system. More severe problems will require a site visit to resolve. Technical Support issues always receive our highest priority. Diversity of ServicesLocated in Halifax, Nova Scotia, NicomIT offers a variety of support services to your organization. We supply our technicians at an hourly rate and also offer discounted rates for purchasing blocks of time. Furthermore we provide services such as preventative maintenance and flat rate service contracts on server computers. Our aim is to provide the type of service that works best for you, your organization, and your financial goals.
Fast, Accurate ResponseWhen your system goes down we know you need it fixed right away and we pride ourselves on our ability to quickly respond to problems as they happen. During business hours there is always a technician available to provide support via phone. If the problem is more severe, we will schedule a site visit based on the urgency of the issue. For after-hours emergencies we ensure that our senior consultants are never out of reach. We also make use of a state-of-the-art customer tracking system which allows us to log problems, follow up and insure NicomIT management is aware of the status of your issue if it becomes necessary. Trained Staff
All of our technicians are Microsoft Certified Professionals and NicomIT itself is a Microsoft Gold Certified Partner. By achieving this designation, we are assured of having priority access to Microsoft training and support when a difficult problem arises. This special designation also means that we have access to all Microsoft products in advance and our technicians receive training before a new product is released to the general public. Technical AssessmentAs a starting point to many IT engagements, NicomIT will begin by performing a Technical Assessment of the systems being used at an organization. A Senior Computer Technician will review and assess components of your computer system setup. These components include server hardware, configurations, Internet security, network topology, antivirus software, operating system software, and desktop computers. Throughout the assessment, the Technician will identify any areas that require improvement and provide suggestions and recommendations. This service answers such questions as:
Network Event Monitoring
The NicomIT
NEMv2 constantly monitors your server, no matter where in the world it is. It sends all critical warnings and errors to our technicians, who will advise you of the best course of action. More info » Nicom's Network Event Monitor system (NEMv2) provides proactive and comprehensive monitoring of your server on a daily basis. This inexpensive tool analyzes your server and workstation event logs, sending a detailed e-mail documenting critical warnings and errors to our technicians. This monitoring will help to thwart hackers, keep your data secure, minimize downtime, and decrease troubleshooting. ExperienceOur Technicians are driven to continually keep up to speed in the latest technologies. We take pride in the fact that our technicians have an average of 20 years experience working with the majority of hardware, software and applications on the market. Our knowledge and experience will ensure that your systems continue to run smoothly.
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