Eastlink
Web Site Design and Development

View Screenshot #1

View Screenshot #2

Client: Eastlink, a Maritime owned and operated company, offers a range of telecommunications and entertainment services to residential and business customers. Operating from its headquarters in Halifax, Nova Scotia, Eastlink employs over 700 Maritimers across its business lines. With over 30 years in business, the privately owned and operated Cable Company consistently demonstrates its commitment to customers, growth and value by investing in its hybrid fibre/coax broadband network. With continuous development and innovation, Eastlink makes it easy for Maritimers to stay connected to everything and everyone that is important to them.

Responsibilities: For Eastlink we developed a tool for their call centre that helps employees answer your questions as you call in for customer service, this is in addition to an intranet web site we implemented that is available at the touch of their fingertips to guide them through each call they receive.

The big challenge was presenting a vast amount of information on their products and services in a way that could be navigated easily and quickly. After all, they would be using this tool while talking to customers on the phone. In addition to being an information tool, the intranet provides a step by step call flow guide to be followed with each call. To help give the web site a more personalized touch, we created a number of Flash animations that randomly load on the home page of the web site, each displaying various Eastlink employees. The end result being a flexible, informative tool that not only helps make Eastlink call centre employee's jobs easier, but creates a better quality customer experience.

The Result/Features: