Telecom & Utility

Nicom IT Solutions has experience with several communications providers and other public utilities. We have done many projects for these customers over the years, including:

Web-based Sales Order Entry Application
Resource Allocation and Scheduling System
Mobility Dealer Commission System
Call Processing System
Sales Verification System
Audio Conferencing Bridge Scheduling System

Telecom & Utility Case Studies:

Nova Scotia Power (Emera)

Web-based Sales Order Entry Application

Development a web based sales order entry application for use in entering customer orders online.

Resource Allocation and Scheduling System

Designed and constructed a Resource Allocation and Scheduling system for controlling both Inside and Outside plant personnel.

Mobility Dealer Commission System

An analysis of an existing Mobility Dealer Commission System was performed with the goal of simplifying the structure, accommodating a new incentive program and minimizing the amount of duplicate data entry required in the process. The early payout of some of the commissionable elements was investigated using Net Present Value (NPV) analysis. A system was designed to import the data from their AS/400 computer and generate the report required by management.

Call Processing System

Designed and developed the Call Processing System (CAPS) for a Direct Marketing Center. The application was developed with to a Mosaix phone dialer, and served as the main application used by sales agents to contact customers and track sales.

Sales Verification System

Designed and developed a Sales Verification System, used in audit processes to verify customer sales records posted by the Direct Marketing Center.

Audio Conferencing Bridge Scheduling System

Developed an Audio Conferencing Bridge Scheduling system for a major telecommunications provider. This system responded to remote logins by customers and allowed them to schedule audio conferences. In addition, the system also started and terminated conferences at the scheduled times. This system, initially intended to have a life of one and a half years, was recently retired after 15 years of 24 x 7 continuous use.

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