sunshine village
- Data Warehouse System Integration
customer profile
For over 75 years Sunshine Village Ski & Snowboard Resort has been serving up what is usually only found in skiers’ and snowboarders’ dreams: endless mountain terrain in the heart of Banff National Park. Sunshine Village is one of the premier ski resorts in Canada. With 33 feet of 100% natural snow dumped annually, skiers and riders always have an opportunity to enjoy fresh powder.
business situation
When Nicom was first introduced to Sunshine Village, there were ten different computer systems in use - from ticketing, to season passes, to hotel and restaurant operations. Sunshine Village is an extensive enterprise with a number of different locations, including offices in both Calgary and Banff, and a number of sites at the resort. The resort itself is spread over a wide area in a demanding environment - mountainous terrain.
solution
Nicom was asked to investigate how information technology can be used effectively to make the organization more efficient, and then manage the implementation. Nicom developed a data warehouse system to integrate information from many disparate systems, physically distributed some of the operations away from the ski hill to other sites, and implemented a Citrix Server to allow use of the Internet.
benefits
Needless to say, Sunshine Village became more efficient and cost effective over the years by harnessing information technology. By utilizing data warehouse integration, Nicom was able to improve many of the separate systems, such as those used in the rental shop, the various food and beverage facilities, ticket sales, and the lodge. The new software allows all these systems to share information, and Sunshine Village is now able to better track and analyze customer activity. This information enables the resort to enhance the experience of its patrons.